DACTEC Ltd, based in Ireland, handles sales and invoicing of spare parts, consumables, contracts, validation and call-outs.
We have five types of service agreements;
- Pay Per Visit
- Pay Per Visit Essential
- Partial Cover
- Full Cover
Customers who take out a contract will receive a discount on any additional labour required during the contract period.
We also offer service on other makes of chambers.
DACTEC Ltd offers full IQOQs, IPVs, calibrations and validation, documented and performed with calibrated standards traceable to a national standard, normally NSAI. The 21 CFR part 11 compliant logging software we use is TQSoft from TQSolutions. See: www.tqsoftware.com
We aim for the fastest response times possible and do not discourage out of office hours phone assistance-24/7/365 and, if necessary, service visits. We have been trained by Vötsch/Weiss and also have qualifications in electronics, refrigeration and calibration.
We have worked on Vötsch equipment for more than 27 years and have being performing refrigeration repairs for more than 14 years.We carry all the equipment necessary to carry out any refrigeration repair job and we are certified for refrigeration leak testing and repair. All refrigeration gases are recovered and reused if possible. Waste refrigeration gases are disposed of in compliance with EU regulations.
As sole agents we have the resources of the Vötsch/Weiss Service Department at our disposal.
We carry a very large stock of parts and can ship parts from Germany in 24 hours.
All Installations include training, calibration and 12 months warranty(24 months for LMS). Retraining can also be performed, if necessary.