Testimonials

>Testimonials Home Contact details Our Products Votsch Site

We asked our Customers either, why they bought Votsch, or why they bought from DACTEC. Below are their answers. They are unattributed at their requests.

1. We have always found DACTEC a very reliable vendor. They understand clearly the needs of the QC lab and have been able to provide equipment that meets these needs at a competitive price. Annual maintenance is carried out thoroughly and on time. Any unscheduled repairs/maintenance that is required is always facilitated with a very fast response time. DACTEC demonstrate an excellent technical knowledge of the instruments.

2. In reply to your query about why we buy Votsch Chambers the reasons are simple, local reliable service and performance. We have been a customer for over 10 years and will buy again on the basis that you supply a reliable local service that can be onsite quickly when needed. We have been very happy with the service you have supplied over the years particularly since you started Dactec and have kept chambers running under difficult working conditions.

3. We buy Votsch units primarily for the after sales service along with the price. Its less costly, less stressful & less time consuming having a local agent come on site & perform maintenance than getting people from the UK to fly in at short notice.

4. Good reliable service! and back up.

5. The best cabinet purchased to date is the VP1300, it is less awkward (no motor protruding out the back), sits well/neat in the room and has great storage capacity.
I would imagine in the future if we are to purchase additional cabinets as our needs arise, we would select the VP1300 style of cabinet.

6.

[1] We had a long working relationship with Dave Toner (when he worked with another organisation). We knew the standard of his work was excellent and that once there were clear instructions on what we wanted in the line of the cabinet itself, its Qualification and maintenance that Dave would ensure follow through and that we were in line with current industry and GMP standards with our documentation. So I suppose you could say Dave’s Knowledge of the equipment and requirements was the first factor.
[2] Dactec was in a position to provide the cabinet (which met the requirements of our URS) in what was seen at the time as a reasonable timeframe. The project plan proposed was thorough and timely with the qualification documentation provided as part of the overall package.
[3] Obviously cost was a factor. Dactec were not the cheapest. However, it was felt that the experience and follow up that would be provided would outweigh the initial extra outlay.

· they are reliable high quality systems

· meet our required specifications in terms of extreme temps, humidity and ramp rates

· there is good support locally for the systems.

. Easy machine layout to fault-find and work with, unless you are changing a compressor!

We asked another group for their opinion of Votsch/DACTEC Ltd:

8. DACTEC provide a good reliable service, chamber has been performing better to my knowledge under DACTEC than it did under the Foss contract.

9. Chambers:

Good chambers with good range of temp and humidity,

Reliable with few problems,

DACTEC Ltd:

Good service,

Fast response to calls,

Excellent knowledge of chambers,

Easy to understand when training,

Very nice to deal with on a one to one basis.

10.

Votsch Chamber - For us its ideal as we need a controlled storage environment for some of our samples and consumables, plus it is mobile and can be located anywhere there is space for it, which is important as facilities can change with time .It is low maintenance on us and the unit we have has never given us a major issue in all the years we had it.

Dactec Ltd - good support and service and flexible to our needs.

11. What is your opinion of DACTEC Ltd?- Knowledgeable in equipment and reliable service provided.

12. I am very happy with the Votsch chambers they are a very reliable piece of equipment and are very robust.
Dactec Ltd are a very professional company and are very knowledgeable and helpful. They know their equipment very well and are very pleasant to deal with.

13.

For what its worth, my honest answers are below:

Votsch Chambers – as we have only one Votsch chamber within my remit, (and it is still fairly new), my experience of them is quite limited. But for what it is worth we are happy with it. The chamber’s conditions appear to be controlled quite well and remain stable. In my opinion, the chamber is well made, easy to use and has proven to be reliable, (so far), and so as a general summary, the chamber gets a positive vote from us.
Dactec Ltd – My experiences of Dactec Ltd are all good ones. Customer service has been first class with all our queries & requests being promptly answered. Dactec Ltd has proven itself to be a trustworthy and reliable company. All commissioning problems were promptly dealt with, all agreed service requirements have been fully met and all agreed dates kept. I have no concerns whatsoever with Dactec Ltd and I am perfectly happy to work with them in the future.

14.

I am very happy with the Votsch chambers they are a very reliable piece of equipment and are very robust.Dactec Ltd are a very professional company and are very knowledgeable and helpful. They know their equipment very well and are very pleasant to deal with.

15: To be honest they fulfilled all the URS requirements. More importantly however is the excellent service you provide. a competent engineer is worth their weight in gold.

16. I don't have any experience of any other chambers that would allow me to compare. What I can say is the Votch is easy to use and meets all our needs.
I have found DACTEC to be very helpful, competent and professional in all my dealings with them.

17. I picked Votsch based on familiarity with their chambers and principally because they are the most reliable in the market.
In addition, I wanted to keep all chambers of the same make to have one contact to service and repair.
We have had unfavorable experiences with other manufacturer's chambers(in other departments) in the past in terms of reliability and support and ended up decommissioning them prematurely .